Deadline to apply is Tuesday, September 5, 2023 at 3:00 p.m.
August 19, 2023

The Corporation of the Town of Cochrane

Employment Opportunity - Guest Services Team Leader
Posting Details
Job Title
Guest Services Team Leader
Cochrane Polar Bear Habitat (PBH)
Cochrane, Ontario
Immediate Supervisor
Polar Bear Habitat Manager
Rate of Pay
As per the PBH Collective Agreement
Benefits and a Defined Benefit Pension
Hours of Work
40 hours per week, including holidays and weekends
Position Status
Permanent Full-Time
Application Deadline
Tuesday, September 5, 2023 at 3:00 p.m.
Job Summary

The guest services team leader will be responsible for providing leadership, oversight, and guidance to the guest services team, to ensure our guests are provided with outstanding customer service. Reporting to the Polar Bear Habitat Manager, this position will greet guests when they arrive at the facility, sell the appropriate admission passes and provide them with the information they will need to have an enjoyable visit. Other responsibilities include ensuring public areas are cleaned/maintained, ordering products, and displaying products in the gift shop, guest correspondence through phone, email, and social media, as well as the booking of tours.

Minimum Qualifications

Minimum Qualifications Required:

  • Strong customer service/retail experience is essential
  • Strong interpersonal, verbal, and written communication skills in English is required.
  • French communication would be considered an asset.
  • Previous supervisory experience is an asset.
  • Hospitality/tourism experience would be an asset.
  • Ability to work weekdays, weekends and some holidays.
  • Ability to work independently but also play an active role in a team environment.
  • Ability to perform light manual labour including bending, stooping, lifting, and reaching.
  • Must have a valid Ontario driver’s license.
  • Computer skills including Microsoft Office programs and video conferencing platforms.
  • First Aid and CPR certified or willing to obtain.
  • Valid criminal records check.
Requirements & Responsibilities

Please see the Guest Services Team Leader Job Description for the complete requirements and responsibilities for this position.

Additional Details

Thank you for your interest.  We encourage qualified candidates to email their resume and cover letter to HR@cochraneontario.com on or before September 5th, 2023, at 3:00 PM.

The Town of Cochrane is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.  We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities (AODA).  If you need accommodation during the recruitment and selection process, please call (705) 272-4361.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection Privacy Act.

We thank all applicants for their interest and advise that only those candidates selected for an interview will be contacted.


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